FAQs

If you want to transfer your shares to someone that you know, you can transfer your holding using the online service provided by our registrars, Equinti, please click here.

For all enquiries concerning shares and/or dividend payments, please contact the registrars.
For shareholders with disabilities Equiniti provide the following services:

• if requested, future communications produced by them will be sent in the appropriate format.
• textphone number 0371 384 2255 for shareholders with hearing difficulties.
• hearing loop facilities in their buildings for use by visiting shareholders.

For any other queries relating to your shareholding, please click on the Equiniti Shareholders services link below:

You should notify our registrars, Equiniti, so that a restriction can be placed on your certificate in case of any attempted fraud. You will then be sent a letter of indemnity to complete and return to the registrars so that a replacement certificate can be issued. There is a charge for this service and for more information, please click here.

For information on how to notify our registrars, Equiniti, of a change of address, please click here.

The Company is legally obliged to make its share register publicly available. Consequently some shareholders may receive unsolicited mail and/or calls.
Over recent years a number of companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters which imply a connection to the company concerned. These are typically from overseas based ‘brokers’ who target UK shareholders offering to sell them what often turn out to be worthless or high risk shares in US or UK investments. They can be very persistent and extremely persuasive and a 2006 survey by the Financial Services Authority (FSA) (now the Financial Conduct Authority (FCA)) reported that the average amount lost by investors is around £20,000. It is not just the novice investor that has been duped in this way; many of the victims had been successfully investing for several years. Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free reports into the company.

If you receive any unsolicited investment advice:

• Make sure you get the correct name of the person and organisation and make a record of any other information they give you, e.g. telephone number, address etc.
• Check that they are properly authorised by the FCA before getting involved. You can check at www.fca.org.uk/consumers/protect-yourself/unauthorised-firms.
• The FCA also maintains on its website a list of unauthorised firms who are targeting, or have targeted, UK investors and any approach from such organisations should be reported to the FCA so that this list can be kept up to date and any other appropriate action can be considered. If you deal with an unauthorised firm, you would not be eligible to receive payment under the Financial Services Compensation Scheme. The FCA can be contacted by calling their Consumer Helpline on 0800 111 6768.
• Inform our registrars on 0871 384 2164. They are not able to investigate such incidents themselves but will record the details and pass them on to Next plc and liaise with the FCA.

More detailed information on this or similar activity can be found on the FCA website.

Yes. Shareholders can arrange to receive an email notification each time we publish new shareholder documents on our website.
Sign up for electronic communications.

You will need to write a letter to the registrars, please click here for further details.

For UK Capital Gains Tax purposes, the 31 March 1982 value for ordinary shares held at 31 March 1982 was 104.5p. If you require assistance with your Capital Gains Tax calculations, please contact your professional adviser or accountant.

Please notify the registrars as soon as possible. For detailed information, please click here.

For any other queries relating to your shareholding, please click on the Shareholder Services link below:

http://www.shareview.co.uk/4/Info/Portfolio/Default/en/Home/Shareholders/Pages/Shareholderservices.aspx

If you lose a dividend cheque you should contact the registrars immediately, confirming which payment has been lost. They will then arrange for the cheque to be stopped and will issue you with a duplicate. There may be a fee for providing this. Dividend cheques are currently valid for one year from the date of payment.

For any other queries relating to your shareholding, please click on the Shareholder Services link below:

http://www.shareview.co.uk/4/Info/Portfolio/Default/en/Home/Shareholders/Pages/Shareholderservices.aspx

An existing mandate can be amended online once you have registered with Shareview. Otherwise you will need to write to the registrars.

For any other queries relating to your shareholding, please click on the Shareholder Services link below:

http://www.shareview.co.uk/4/Info/Portfolio/Default/en/Home/Shareholders/Pages/Shareholderservices.aspx

You should contact the registrars, confirming which tax voucher has been lost. A duplicate will be issued upon payment of an administration charge.

For any other queries relating to your shareholding, please click on the Shareholder Services link below:

http://www.shareview.co.uk/4/Info/Portfolio/Default/en/Home/Shareholders/Pages/Shareholderservices.aspx

Please refer to the Financial calendar.

Please refer to the Financial calendar.

Members who are entitled to attend and vote may appoint one or more proxies to attend and, on a poll, vote instead of him, and a proxy need not also be a member. A proxy may vote on any other business which may properly come before the meeting. If you do not intend being present at the meeting please complete a form of proxy, sign and return it so as to reach the Company’s registrars at least 48 hours before the meeting. The return by a member of a fully completed form of proxy will not preclude any such member from attending in person and voting at the meeting.

The shareholder discount voucher, in the name of the first named, registered shareholder, gives a 25% discount against most purchases at any one time on full price NEXT merchandise in our retail stores. Further details can be found here.

Details are available from the Financial calendar.

If you have not received your dividend payment, please contact the registrars.

For any other queries relating to your shareholding, please click on the Shareholder Services link below:

http://www.shareview.co.uk/4/Info/Portfolio/Default/en/Home/Shareholders/Pages/Shareholderservices.aspx

Yes, you can ask to have your dividends paid directly into a UK bank or building society account. The dividend will be credited to your account on the payment date and you will not have to wait for a cheque to clear on your account. A tax voucher will be sent to your registered address so you know when and how much has been paid into your account.

If you would like your dividends to be paid in this way, please complete a dividend mandate form and return it to the registrars via a bank/building society branch. This form is also supplied with your dividend if you receive a cheque.

An existing mandate can also be amended online once you have registered with Shareview.

If you live outside the UK, you can have your dividends paid directly into your local bank. The service is available to shareholders and for further information you should contact the registrars.

For any other queries relating to your shareholding, please click on the Shareholder Services link below:

http://www.shareview.co.uk/4/Info/Portfolio/Default/en/Home/Shareholders/Pages/Shareholderservices.aspx

The annual report and accounts are available on this website in Reports and results, or if you require a published version, please email The Company Secretary's Department your name and address details.

It is a key priority for Next to ensure we trade ethically, source responsibly and work to assure the safety and human rights of the workers within our product and services suppliers’ global operation.

The Next Code of Practice Principle Standards is our ethical trading programme and forms an integral part of our business. It was first developed and implemented in 1998. Next became a member of the Ethical Trading Initiative (ETI) in 2002, and the Principle Standards is aligned to the ETI Base Code and reflects the most relevant international standards with respect to labour practices (International Labour Organisation Conventions).

You can find out more here.

The Next Code of Practice Principle Standards is aligned to the Ethical Trading Initiative Base Code and reflects the most relevant international standards with respect to labour practices (International Labour Organisation Conventions).

Next recognises its responsibility to respect human rights throughout its operations and we are committed to ensuring people are treated with dignity and respect by upholding all internationally recognised human rights principles encompassed in the Universal Declaration of Human Rights and the International Labor Organisation’s (ILO) Declaration on Fundamental Principles and Rights at Work.

Our approach is to implement the United Nations Guiding Principles on Business and Human Rights (Guiding Principles) and to recognise and manage the risk of harm associated with unsatisfactory working conditions, discrimination, modern slavery, human trafficking and forced or bonded labour.

Where Next employees are based in countries with recognised concerns over human and labour rights as determined by the FTSE4Good Index, all employees are specifically required to comply with the Declaration of Human Rights and the ILO Conventions.

You can find out more here.

Our aim is to meet or exceed our customers’ expectations of Next as a company and the products we sell by ensuring our products are:

• Excellent quality
• Safe, functional and fit for their intended purpose
• Sourced and produced responsibly
• Free from harmful substances
• Fully compliant with all legislation and our own standards and technical requirements, where these go beyond legislation

Our team of specialist technologists work closely with our buyers, designers and global supply chain and are responsible for ensuring all products sold by Next are safe and comply with relevant UK and European legislation and guidelines relating to health and safety and the environment.

You can find out more here.

Next is committed to the responsible sourcing of timber products. We aim to reduce our impact and to increase social and environmental benefits by only using responsibly sourced timber and paper. Our Timber Policy is available here.

As part of our 2025 Responsible Sourcing Strategy, we are committed to working with our suppliers to deliver 100% of our products from Responsible or Certified Responsible sources by 2025 through our Timber Sourcing Policy.

Next aims to contribute to zero net deforestation and forest degradation through our sourcing decisions.

Next is committed to the responsible sourcing of timber products across its business and we aim to reduce our impact and to increase social and environmental benefits by only using responsible and sustainable sources. Wood is the main raw material used to make regenerated man-made cellulosic fibres such as viscose and modal, which are made from the dissolved wood pulp of trees. To ensure these wood-based fabrics are responsibly sourced, Next is committed to ensuring the wood comes from responsibly managed forests.

In July 2018, Next committed to the Roadmap Towards Responsible Viscose and Modal Fibre Manufacturing as set out by the Changing Markets Foundation. This Roadmap aims to minimise the effects of harmful chemicals in the manufacturing process by viscose manufacturers’ adopting closed-loop production systems by 2023-25.  These systems aim to recycle chemicals used during production and prevent negative impacts on human health and the environment. Through this commitment Next will work with its supply chain to improve their viscose and modal manufacturing processes to support the fibre manufacturers in meeting the requirements of the Roadmap.

As the use of timber based fabrics increase, it is important we understand and work to address the impact of our sourcing decisions on forests.

Next is committed to the responsible sourcing of timber products. We aim to reduce our impact and to increase social and environmental benefits by only using responsibly sourced timber.

As part of our 2025 Responsible Sourcing Strategy, we will ensure manmade cellulosic fabrics such as viscose, modal and lyocell, which are made from the dissolved wood pulp of trees, are responsibly sourced.

Next is committed to working collaboratively with industry and civil society partners such as Canopy, who work to protect the world's forests, species and climate, to support a move to more responsible supply chain practices that ensure manmade cellulosic fabrics do not come from ancient and endangered forests and endangered species habitat or illegal sources through our Protecting Forests through Fabric Choices Policy.

We are working with Canopy through their CanopyStyle initiative to improve the sustainable sourcing of our timber based fabrics. We will work to prioritise FSC^® certified materials and support innovative sustainable materials as an alternative to traditional forest products such as recycled materials. Should we find that any of our fibres are being sourced from at-risk forests (as defined by Canopy) we will engage our suppliers and influence our fabric supply chain to change their practices to eliminate the use of these sources.

NEXT is a supporter of Canopy's Next Generation Vision for Viscose which supports the investment in, creation and purchase of products made from low-impact alternative fibres such as waste textiles. This move to circular alternatives such as waste textiles will support the end of sourcing from Ancient and Endangered Forests.

Our products should not contain chemicals which could be harmful to our customers, the workers who make our products or the environment. This is not only important in the countries where our products are made, but also where they are sold and eventually disposed of. As a signatory to the Zero Discharge of Hazardous Chemicals (ZDHC) programme, we commit to reach zero hazardous discharge from textile and leather supply chains. To do this we have ensured our Chemical Policy covers all production stages and sets out substances banned from intentional use in any facilities that process materials for NEXT brand products.

The policy details four key standards our suppliers must adhere to:

• Restricted Substances Standard (RSS)
• Restricted Substances List (RSS)
• Manufacturing Restricted Substances List (ZDHC MRSL)
• ZDHC Wastewater Guidelines (ZDHC WWG)