Our customers
Our Approach
Our aim is to meet or exceed our customers' expectations of Next products and of Next as a company by providing :
Exciting, beautifully designed, excellent quality clothing and homeware that reflects the aspirations and means of our customers
As well as delivering to our Brand values we are committed to ensuring that no-one should be harmed when our products are being made or whilst they are being used.
Our areas of focus are:
- the quality of our products
- our products are safe and are fit for their intended purpose
- our products fully comply with all legislation and our own standards where these go beyond legislation requirements
- our products and their raw materials are sourced in a responsible manner
- encouraging our customers to consider reducing their impact on the environment by offering information about lowering the temperature they use for washing clothes and how to dispose of products correctly
We are committed to operating a responsible and successful business.
We aim to provide an inclusive high level of service to all our customers to welcome them to Next, whether they are shopping in our high street, shopping centre or retail park stores, the Next Directory, or online through our website. However our customers choose to shop with us, it must be safe, welcoming and easily accessible for all. We aim to respond to customers particular needs through the package of measures we have in place, which we believe supports all our customers including those with additional needs.
PROGRESS ON OPPORTUNITIES FROM 2008 REPORT
KEY
=
Achieved
=
Ongoing/on track
= Not
commenced
| Opportunities identified in 2008 | Status | How we have progressed |
| Enhance internal reporting tool to offer improved data to the business | |
Achieved. See page 22 for more information about our work in this area |
| Develop a top level internal management summary report of key issues | |
It is planned to deliver this report during 2009 |
| Investigate systems requirements to improve tracking of recalled products | |
Currently underway |
| Review our current policy on animal welfare to improve, protect and promote animal welfare in relation to the products we sell | |
Currently underway |
| Introduce the Timber Sourcing Policy into other parts of the business where wood and wood composite products are procured | |
Currently underway |
To view the full section on Our Customers click here