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Our customers

Our Approach

Our aim is to meet or exceed our customers' expectations of Next products and of Next as a company by providing :

Exciting, beautifully designed, excellent quality clothing and homeware that reflects the aspirations and means of our customers

As well as delivering to our Brand values we are committed to ensuring that no-one should be harmed when our products are being made or whilst they are being used.

Our areas of focus are:

  • the quality of our products
  • our products are safe and are fit for their intended purpose
  • our products fully comply with all legislation and our own standards where these go beyond legislation requirements
  • our products and their raw materials are sourced in a responsible manner
  • encouraging our customers to consider reducing their impact on the environment by offering information about lowering the temperature they use for washing clothes and how to dispose of products correctly

We are committed to operating a responsible and successful business.

We aim to provide an inclusive high level of service to all our customers to welcome them to Next, whether they are shopping in our high street, shopping centre or retail park stores, the Next Directory, or online through our website. However our customers choose to shop with us, it must be safe, welcoming and easily accessible for all. We aim to respond to customers particular needs through the package of measures we have in place, which we believe supports all our customers including those with additional needs.

PROGRESS ON OPPORTUNITIES FROM 2008 REPORT


KEY

 = Achieved

 = Ongoing/on track

 = Not commenced


Opportunities identified in 2008 Status How we have progressed
Enhance internal reporting tool to offer improved data to the business Achieved. See page 22 for more information about our work in this area
Develop a top level internal management summary report of key issues It is planned to deliver this report during 2009
Investigate systems requirements to improve tracking of recalled products Currently underway
Review our current policy on animal welfare to improve, protect and promote animal welfare in relation to the products we sell Currently underway
Introduce the Timber Sourcing Policy into other parts of the business where wood and wood composite products are procured Currently underway

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