Our Approach
Our aim is to meet or exceed our customers’ expectations of Next as a company and the products we sell by providing:
Exciting, beautifully designed, excellent quality clothing and homeware that reflects the aspirations and means of our customers
Delivering to our Brand values means Next products should be well made, functional, safe and free from harmful chemicals. We are committed to ensuring no-one should be harmed when our products are being made or whilst they are being used. Through these values, we work to attract, retain and develop relationships with our customers to build their trust and confidence in our reputation for quality, price and service.
Our priorities are to:
- Ensure the quality of our products
- Ensure our products are safe and fit for their intended purpose
- Ensure our products fully comply with all legislation and our own standards where these go beyond legislative requirements
- Ensure our products are sourced in a responsible manner
Next is committed to operating a responsible and successful business. We aim to provide a high level of service to all our customers to welcome them to Next, whether they are shopping in our high street, shopping centre or retail park stores, the Next Directory, or on line through our website. However our customers choose to shop with us, it must be safe, welcoming and easily accessible for all.
Our Challenges and Targets
- Continue to identify products within our ranges to determine the opportunity to develop reduced packaging methods
- Scope out and develop a robust reporting tool and procedure to help track the timber sources used in our products, including working with our suppliers to ensure they understand our requirements
- To develop our commitment to the responsible sourcing of raw materials, we will start to work with some of our suppliers to understand and gain visibility of the entire supply chain across a number of product categories
The full section Our Customers is available here.